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Ok, show of hands, how many of you like calling one of those 1-800 tech support numbers?  That’s what I thought.  Well, I have some secrets that will get you farther faster with those guys.
First, make sure you are calling the right number.  Sometimes a company will want to force you to use email or some online form to turn in a problem.  Finding numbers can be tough.  Make sure you bookmark the website, GetHuman.com.  It gives you tricks to talking to a person and avoid the automated voice menu systems of large companies, not to mention the actual phone numbers of their support group.
Second, if you start to get frustrated with a tech, ask this one question: “What would you do if you were me?”  You will be amazed how much faster you find a solution.  Trust me.

This entry was posted on Tuesday, June 29th, 2010 at 8:15 am and is filed under Television Articles. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.